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What's in a Name?

Shakespeare answered the question what's in a name with, “That which we call a rose by any other name would smell as sweet.” Well, that was then, but today that question has taken on new import. For brands the question is will a name change affect the marketing, positioning, and awareness of a business or product? You need to be cautious because, as Ralph Waldo Emerson noted, “We do what we must, and call it by the best of names.”

Does doing what you must always work? Well, in hindsight it worked pretty well for “Brads Drink,” which became “Pepsi Cola.” And for Tokyo Telecommunication Engineering Corporation that changed their name to “Sony” when their products become more famous than the parent company. It worked out really well for Haloid that ultimately changed its name to “Xerox.” And really, really well for Computing-Tabulating-Recording Company, which ended up as “IBM.” There were rationales behind those name changes, but sometimes corporate and brand name changes are just a form of duck-and-cover.
Cigarette giant Philip Morris changed its name to “Altria Group,” claiming the name change was made to emphasize the company’s wide array of products. But an anti-tobacco group called the change “a PR maneuver meant to distance the corporation’s image from its deadly business practices” – selling tobacco.

“Accenture” was created when Andersen Consulting disassociated itself from accounting firm Arthur Andersen, which was embroiled in the Enron scandal. That tarnished the Andersen name – particularly when they were found guilty of improper auditing of Enron and had to surrender its license to audit companies, thus putting the company out of business. Andersen Consulting hoped “Accenture” would connote “putting an accent or emphasis on the future, just as the firm focuses on helping its clients.”
During the most recent Presidential campaign, Trump Hotels announced that a new brand of hotels would not bear the “Trump” name. Instead, the new line of luxury hotels – aimed at Millennials –was to be called “Scion.” That stands for “offspring” biologically or a “graft,” botanically speaking. At the time, Trump Hotels CEO Eric Danziger said, “We wanted a name that would be a nod to the Trump family and to the tremendous success it has had with its businesses, including Trump Hotels, while allowing for a clear distinction between our luxury and lifestyle brands.”

Smith & Wesson – the 165-year old gunsmiths and the nation’s largest armorer – asked shareholders to approve changing the name of the S&W holding company to “American Outdoor Brand Corporation,” although it will continue to use “Smith & Wesson” for its best-selling handguns. The rationale for the name change is based on the company’s diversification plan to move into the recreational market – via acquisitions of makers of hunting knives, flashlights, and camping equipment. According to a spokesperson, S&W believes “the new name really better reflects our many brands and products and our growth strategy.” See, it’s a business strategy, which has nothing to do with the rise of gun violence in the United States. And it mirrors the strategy of Vista Outdoor, one of the largest commercial ammunition makers in the United States.

Logo changes are a familiar sight on the brand landscape, and not strictly falling under the rubric of “name change,” but here’s a recent one too good not to mention. Lyft, the rideshare brand established only five short years ago decided to shave off their pink mustache, its signature car decoration. They’re replacing it with a glowing dashboard amp that can change colors to match the display of the message on the passenger’s phone.  The company’s head of Ride Experience said the new look would help passengers match up more easily with drivers in crowded pickup areas like airports, concerts, and sports events. Makes sense to us. Also, who wants to show up at a business meeting in a car festooned with a pink handlebar mustache?

Bottom line: Sometimes changing a name can be a powerful move and sometimes it’s a risky proposition that can confuse current, loyal customers as well as prospective customers and interrupt the sales process. Also successful name changes usually require significant investments of time and money and an entirely new set of off- and on-line marketing materials.

So before you decide to tilt at brand windmills, it’s probably a good idea to remember what Miguel de Cervantes wrote: “Words have meaning, but names have power.”
 

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About Robert Passikoff

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Robert Passikoff, founder and president of Brand Keys, is a sought-after speaker and global thought leader on engagement and loyalty. He has pioneered work in these areas, creating the Customer Loyalty Engagement Index and the Sports Fan Loyalty Index. In 2008, New York University’s communication school declared Dr. Passikoff “the most-quoted brand consultant in the United States.”

Passikoff's marketing column Peeking at 21st Century Brands is syndicated to Blue MauMau by permission of Brand Keys.

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Find out more about what makes customer loyalty happen and how Brand Keys metrics is able to predict future consumer behavior: brandkeys.com. Visit our YouTube channel to learn more about Brand Keys methodology, applications and case studies.

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