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Log In / Register | Jun 24, 2017

Q&A: BrightStar’s Shelly Sun on Smart Franchising

BrightStar's Shelly Sun speaks at the 50th anniversary of the International Franchise Association
Shelly Sun speaks at the Int'l Franchise Association's 50th annual convention. photo/fishmanpr

CHICAGO—Shelly Sun, CEO and co-founder of BrightStar Care, spoke with Blue MauMau at the end of 2012 about managing a chain that has now grown to 258 healthcare agencies, spanning from California to New York, 36 states in all.

Q&A: Who Do Franchisees Appreciate? BrightStar's Shelly Sun

BrightStar's CEO Shelly Sun speaks to members of the Int'l Franchise Association, 2010
Sun speaks at a 2010 International Franchise Association Conference

CHICAGO—Shelly Sun, CEO and co-founder of BrightStar Care, spoke with Blue MauMau at the end of 2012 about the managing of a chain of now 258 healthcare agencies that sprawl from California to New York, 36 states in all. She started franchising the concept in 2005.

Preparing for Takeoff: Initial Training/Opening Support

Mark Siebert, in an article for Entrepreneur, states, “Of all the tasks that befall the new franchisor, perhaps none is as important as the role of training.  If the brand is the heart of any great franchise, training is the physical conditioning that keeps that heart beating strongly and consistently.” 

92% Franchisee Approval for World-Class Franchises

There is no lack of "spin" or "hype" in the world of franchising. "Top Franchise," "Best Franchise," "Fastest-Growing Franchise"…..all of these designations can be confusing, or (in many cases) misleading, particularly for prospective franchisees.

Franchisees Score Express Oil High

Franchise Research Institute 2010 franchisee satisfaction results for Express Oil Change
Results for Express Oil franchisee satisfaction survey, source: fransurvey

LINCOLN, Neb. — CEO Jeff Johnson of Franchise Research Institute, a researcher and administrator of franchisee satisfaction surveys, declares that Express Oil Change's owner-operators are some of the most satisfied among surveyed franchise systems in 2010.