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Squeezing More Profit per Square Foot from Restaurant and Retail Locations

Key to a restaurant's profits is its revenue per square foot, with the goal being to increase revenue while keeping square footage at an efficient, rather than unnecessarily bloated — and expensive — level.

Retailers Send Mixed Signals to Customers on Mobile Payment

Tim Cook announced Apple Pay on September 9 as part of the introduction to the iPhone 6. Available only on the new hardware, it went live on October 20. By most accounts, it works well for those who use it. I’ve been unable to come up with any kind of transaction volumes, but with a total of only ten million iPhone 6’s in circulation, I suspect volumes are quite low.

7-Eleven COO over Franchisee Relations Leaves amid Turmoil

2013-11-03 16.30.41

DALLAS - With little fanfare, 7-Eleven CEO Joe DePinto issued an internal memo this week announcing that Darren Rebelez, executive vice president and COO was leaving the company to pursue other opportunities.

Contract Waiver Dismisses 7-Eleven Oral Earnings Claims to Franchisee

NEW YORK – A federal judge in New York ruled last month that a 7-Eleven franchisee cannot go forward with his fraud claim under the New York Franchise Act. The reason? When he purchased his store and signed his franchise agreement, he also agreed to a waiver on any “untrue and unwritten” financial projections of future earnings of his store made by 7-Eleven officials outside the franchise disclosure document.

Retailers Should Look to Restaurants for In-Store Mobile Experiences

The Connect Mobile conference in Chicago was, for me, an unusual mix of mostly restaurants and some more traditional retailers. All were there to explore the opportunity that mobile presents for their business, whether mobile marketing, mobile in stores, mobile for employees, or mobile for payments.

RadioShack Loses CFO as It Grapples with Solvency

RadioShack in New York
A RadioShack in New York. photo/ps

Troubled RadioShack Corporation announced on Monday that its new chief financial officer John Feray had left the firm on Friday for "personal reasons" and that Holly F. Etlin would replace him.

Sympathy for the Discount Devil

We hear the same thing over and over in our surveys: retailers’ business strategies are confounded by consumers’ continued price sensitivity. As much as retailers profess that they would love to ditch a constant downward spiral of promotions and deals in favor of more rational prices and competition based on products, quality, and service, they continue to rely heavily on said promotions in an apparently bottomless race to the bottom.

NADA Weighs in on Why America Needs Franchise Laws

McLEAN, Va. – The National Automobile Dealers Association today declared that new-car dealer franchise laws protect consumers.

Auto Dealers See Sturdy Profits, Hire a Million Employees

McClean, Va. – Auto sales have seen a strong rise of late amidst a rebounding U.S. economy. Information from various sources show that auto dealership profits and auto dealership employment are up.

Ace Hardware Turns 90

Ace Hardware Corporation celebrated its 90th anniversary this year. Founded in Chicago in 1924 by five independent hardware store owners, Richard Hesse, E.