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Log In / Register | Dec 16, 2017
Hotel, hospitality and travel

Credit Cards: Greater Risk, Greater Use

The use of credit cards has increased dramatically over the past few years. Not only are transient guests using credit cards to pay for their guest rooms and incidentals, but group and event planners are now paying their master bills for conventions and banquets with a credit card.

Sources: Trump Hotel Credit Card System Compromised Again

Banking industry sources have reported to Krebs on Security that the Trump Hotel Collection credit card system appears to have been hacked.

Anbang Walks Away from Starwood Offer

China's Anbang Insurance Group Co., which seemed to have bottomless pockets in its bidding war against Marriott International [NASDAQ:MAR] for Starwood Hotels & Resorts Worldwide Inc. [NYSE:HOT], has somewhat mysteriously dropped its bid and walked away from the deal.

Hilton Debuts Dual Branded Hampton-Homewood for Richmond

RICHMOND, Va.—Hilton Worldwide (NYSE:HLT) announced today that it will open a 244 room dual-branded Hampton Inn & Suites and Homewood Suites in downtown Richmond, Virginia.

Chinese Insurance Group Chairman Shopping for World's Prime Hotels

Wu Xiaohui, chairman of mainland China-based Anbang Insurance Group, seems to prefer staying out of the public eye, but his company's bidding war with Marriott for the Starwood family of hotels has made that considerably more difficult.

Takeover Rivals Want Starwood for Different Reasons

Is Starwood's [NYSE:HOT] value to an outside bidder primarily its real estate or its hotel operations?

Hilton Introduces Robot Concierge Connie

Hilton tests Connie the Robot Concierge from IBM's Watson project

Connie the Robot Concierge. Image from YouTube (below)

A robot, Connie, is acting as concierge and novel attraction at the Hilton McLean in Virginia. Named after founder Conrad Hilton, "Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities," says IBM, which is collaborating with Hilton on Connie.

$55 Million Award in Andrews Case Pressures Hotels

Sportscaster, journalist and TV personality Erin Andrews said that the $55 million jury award on Monday sends a message that hotels and their employees are accountable for the safety and privacy of their guests.

Andrews Stalker Testifies How He Did It

During Erin Andrews' ongoing trial, her stalker, Michael David Barrett, revealed in recorded testimony how he was able to film her in the nude with his cellphone.

Don’t Promise Room-Type Availability at Booking that Can’t Be Delivered at Check In

There are so many aspects of our business that have changed with the Internet age. Before, when a traveler called a hotel, that guest was basically yours to lose. Now when a traveler visits a hotel website, there needs to be an incentive to compel the guest to make the booking; until that guest-engagement process begins, the hotel hasn't won a thing.