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Hotel, hospitality and travel

Hilton Introduces Robot Concierge Connie

Hilton tests Connie the Robot Concierge from IBM's Watson project

Connie the Robot Concierge. Image from YouTube (below)

A robot, Connie, is acting as concierge and novel attraction at the Hilton McLean in Virginia. Named after founder Conrad Hilton, "Connie draws on domain knowledge from Watson and WayBlazer to inform guests on local tourist attractions, dining recommendations and hotel features and amenities," says IBM, which is collaborating with Hilton on Connie.

$55 Million Award in Andrews Case Pressures Hotels

Sportscaster, journalist and TV personality Erin Andrews said that the $55 million jury award on Monday sends a message that hotels and their employees are accountable for the safety and privacy of their guests.

Andrews Stalker Testifies How He Did It

During Erin Andrews' ongoing trial, her stalker, Michael David Barrett, revealed in recorded testimony how he was able to film her in the nude with his cellphone.

Don’t Promise Room-Type Availability at Booking that Can’t Be Delivered at Check In

There are so many aspects of our business that have changed with the Internet age. Before, when a traveler called a hotel, that guest was basically yours to lose. Now when a traveler visits a hotel website, there needs to be an incentive to compel the guest to make the booking; until that guest-engagement process begins, the hotel hasn't won a thing.

Erin Andrews Suing for $75 Million over Hotel Nude Videos

Erin Andrews, a sportscaster, journalist and TV personality, is in court with a $75 million lawsuit that she has filed against her stalker, Michael David Barrett; West End Hotel Partners, which is the franchise owner of the Nashville Marriott at Vanderbilt University; and Windsor Capital Group, which manages the hotel.

Survey Finds that Many Who Have Tried Airbnb Prefer It to Hotels

A new survey by Goldman Sachs finds that a significant portion of people who have lodged at a place they found through Airbnb or a similar service decide they prefer the "peer-to-peer" (P2P) experience to hotels.

Studies: Airbnb Making Inroads into Hotel Industry

Airbnb is growing rapidly and having a negative impact on the hotel industry according to two recent reports.

Marriott Says 2015 Looks Strong

BETHESDA, Md.– Marriott International, Inc. (NASDAQ: MAR) said yesterday that 2015 was an outstanding year for the franchisor, with contracts signed for hotels totaling 104,000 rooms during the year.

What It Takes to Get Rated the #1 Hotel in the World on TripAdvisor

Umaid Bhawan Palace in Jodhpur, India, has the No. 1 rating in the world for hotels on TripAdvisor, no easy feat. What is it about the hotel that gets this kind of rating from their guests?

Millennials Have a Lot in Common with Everyone Else

Millennials are really different from the rest of society, we keep hearing, and a hotel owner needs to understand and feed those different tastes.