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Log In / Register | Dec 16, 2017
Hotel, hospitality and travel

Hotels Finding that Texting Rather than Talking Has Its Advantages

Hotels are finding that many of their guests would rather text than talk.

Airbnb May Bite into Hotel Premium Rates during National Political Conventions

Hotels normally can count on booming business during national political conventions, when they are booked to capacity and charging guests higher than the usual rates.

Starwood Expands Availability of Keyless Locks

Smartphone entryStarwood’s guest experience with its keyless, smartphone-based room entry system since its launch over a year ago must have been positive: it is expanding the new technology over the next several months to include more of its hotel lines and more guests.

Finding a Hotel’s Actual Guest Acquisition Cost

Kalibri Labs CEO and co-founder Cindy Estis Green says hotels these days can have at their digital fingertips their cost of guest acquisition; break it down by source; mix, sort and analyze the data; lay out a strategy for improvement source by source; and compare their own financial statistics with others in the industry, leading to better control over their business and its bottom line.

Hotel Attrition and Cancellation Revenue

Historically, if a guest notified the hotel at 6 p.m. on the day of arrival that they would not be checking in, that was usually sufficient to waive any cancellation fees.

Red Roof Reveals Hotels with Fastest Wi-Fi

Free wi-fi is important to guests when choosing a hotel and the speed of that wi-fi is an important consideration.

Hotels Using New App to Rent Rooms by the Minute

Some travelers just need a hotel room for a short time to take a nap after a long trip, take a quick shower with a change of clothes, make phone calls, recharge their devices or perhaps work out in the hotel's gym.

Hotel Loyalty Promotions for This Summer's Travelers

Here's a look at hotel loyalty promotions offered to this year's summer travelers by Hilton, Wyndham, IHG, Accor, Starwood, Marriott and Club Carlson that Ramsey Qubein states are the best from the viewpoint of the traveler.

Boutique Hotels Buck Trends with Food and Beverage

For the past several years, limited- and select-service hotels have been extremely popular among hotel developers. According to STR, Inc. 80 percent of the properties (70 percent of the rooms) that opened in 2015 did not offer a restaurant.

A Hotel Owners Guide to Creating a Mobile Strategy

Travelers often research and book a hotel using their smart phones or other mobile devices, and that frequency is rapidly increasing.