The Franchise Owner's most trusted news source

Log In / Register | Feb 20, 2018
Hotel, hospitality and travel

Hotel Minor Operated Departments Become Even More Minor

In lodging industry parlance, other operated departments are frequently referred to as minor operated departments.  Based on recent trends in other operated department revenues and profits, these sources of income have become less consequential to both the top and bottom lines of U.S. hotels.

How the Composition of RevPAR Growth Impacts Changes in Hotel Profits

To project changes in profits we obviously need to look at the expected relative changes in revenues and expenses.  Profit growth can only be realized when the dollar value of the change in revenue exceeds the dollar value of the change in expenses.

Guests Finding Hidden Cameras in Their Airbnb Rooms

Guests staying at Airbnb homes have been discovering hidden cameras tucked away in such places as fake motion detectors or in smoke detectors. A spokesperson for the company says that finding cameras is “incredibly rare.”

Study: Hotel Loyalty Program Partnerships Vital to Customer Satisfaction

Waikiki Beach Marriott Resort & Spa
Marriott Rewards ranked highest in overall customer satisfaction

According to the J.D. Power 2017 Hotel Loyalty Program Satisfaction Study released on Wednesday, having a diverse portfolio of reward options with hotel loyalty rewards programs is a key driver of member satisfaction. Overall satisfaction is higher among program members who redeem rewards for dining, product purchases and special events than among those redeeming rewards for hotel stays alone.

Airbnb Planning to Expand into All-Inclusive Bookings

Airbnb co-founder Joe Gebbia, in Australia early this week, made clear that his ambitions for the company extend far beyond its spectacular growth thus far.

Shifts in Revenue and Expenses Improve Hotel Food and Beverage Profits

Consumer dining trends tend to be more volatile than lodging trends.  Recognizing this, hotel managers have made some significant changes in the way they offer food and beverage service to their guests.

Best Western Adds Upper Midscale Soft Brand

Killington Mountain Lodge
 Killington Mountain Lodge, Killington, VT / Innisfree Hotels photo

Best Western Hotels & Resorts has just launched a new soft brand for the upper midscale segment – BW Signature Collection by Best Western. The hotel chain now offers soft brand options to hotel owners in most chain scale segments - upper economy and midscale (SureStay Collection by Best Western), upper midscale (BW Signature Collection by Best Western) and upscale and upper upscale (BW Premier Collection).

Hyatt Hotel Consumers Are Hit with Major Credit Card Hack

Manchester Grand Hyatt, San Diego
Manchester Grand Hyatt, San Diego / Jeff Kubina photo

Brian Krebs reports that Hyatt Hotels Corporation has been hit with its second credit card breach in as many years.

Hoteliers Overestimated 2016's Performance

From 2010 through 2015, U.S. hotels enjoyed above long-run average revenue and profit growth.  Over the six-year period, total operating revenue increased at a compound annual growth rate (CAGR) of 5.8 percent, while gross operating profits grew at a CAGR of 8.9 percent.

Mandalay Bay Brand Will Survive Massacre, Say Experts

Hospitality experts weigh in on whether or not the Mandalay Bay can survive the tragedy in which one of its hotel guests played a key role. The consensus is that it can press on without changing its famous name.