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With Complexity-Free Ordering, Panera Bread Hears You

A foodservice trend that will be heard but not seen in 2018 is voice activated ordering. I have been using Google Home more and more every week. Every week there is something that I find, like and use. Well, now here is one more — Google Assistant, which can be on an iPhone, Google Phone, or Android device.

Retail Food Consumers Shop Around

Today the line between food trucks, fast food,  grocery stores, convenience stores, dollar stores and restaurants is growing ever thinner. The fight for America's food dollars continues to intensify as consumers find fresh prepared Ready-2-Eat and Heat-N-Eat food options at a wide and growing array of outlets across almost every channel:

Jack in the Box Leads in Trend, Technology and Time

Success does leave clues and time and time again industry leading companies share success clues with us.  In the case of Jack in the Box, evolving with the customer is something they have done very well.

Ten Clues for Foodservice Success Today

The undercurrent of retail success begins with an understanding where the consumer has been and where they are headed. After all, the consumer is dynamic, not static.

For Buffalo Wild Wings, Faster Is Better

The customer is dynamic not static, when the customer moves retailers must move with them.  That is exactly the case as Buffalo Wild Wings (BWW’s) begins piloting B-Dubs Express restaura

Papa Murphy's, Evolve or Else

Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food has been driving top line growth and bottom line profits in every sector of foodservice retail for 11 years. Papa Murphy’s has excelled within the niche and is setting the stage to drive incremental sales and profits.

Franchisees Food Feuding

When restaurant franchisees hire lawyers and a ‘communications specialist’ you can be sure that the undercurrents of discontent have surfaced. Franchisees believe that they are closer to the customer in many cases than employees working in the corporate office and often believe they have the pulse of the consumer—and that is a good thing.

Does Online Grocery Shopping Hurt Legacy Chain Grocery Stores?

When an industry sector is capitulating customers, sales, and retail format customer relevance they seemingly want to blame someone else. One company told me, “it’s not our fault customers are migrating to other formats."

Five Undercurrents of Grocerant Success in 2017

There are five undercurrents of growth that are driving the continued expansion of grocerant niche Ready-2-Eat and Heat-N-Eat fresh food.

Can Mobile Augmented-Reality Save Full Service Restaurants?

I stated two years ago that meal kits were training wheels for Millennials.  In 2016 the meal kit industry reached $1.5 billion in sales, according to Market research publisher Packaged Facts.