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Papa Murphy's, Evolve or Else

Grocerant niche Ready-2-Eat and Heat-N-Eat fresh prepared food has been driving top line growth and bottom line profits in every sector of foodservice retail for 11 years. Papa Murphy’s has excelled within the niche and is setting the stage to drive incremental sales and profits.

Franchisees Food Feuding

When restaurant franchisees hire lawyers and a ‘communications specialist’ you can be sure that the undercurrents of discontent have surfaced. Franchisees believe that they are closer to the customer in many cases than employees working in the corporate office and often believe they have the pulse of the consumer—and that is a good thing.

Does Online Grocery Shopping Hurt Legacy Chain Grocery Stores?

When an industry sector is capitulating customers, sales, and retail format customer relevance they seemingly want to blame someone else. One company told me, “it’s not our fault customers are migrating to other formats."

Five Undercurrents of Grocerant Success in 2017

There are five undercurrents of growth that are driving the continued expansion of grocerant niche Ready-2-Eat and Heat-N-Eat fresh food.

Can Mobile Augmented-Reality Save Full Service Restaurants?

I stated two years ago that meal kits were training wheels for Millennials.  In 2016 the meal kit industry reached $1.5 billion in sales, according to Market research publisher Packaged Facts.

McDonald's Delivery Experience Will Deliver Incremental Success

Most have read by now that next month McDonald’s will begin testing food delivery at 200 Florida restaurants, according to the Chicago Tribune. In 2016 McDonald's will have recorded $1 billion in global delivery sales.

Technology Feeds Fast Food in 2017

McDonald’s and Starbucks continue to cultivate customer relevance, leveraging technology in both the front and back of house operations.  However in 2017 both will elevate the consumer focus with voice recognition ordering.

Food Retailers Battle for a Share of the Stomach

Dollar stores, grocery stores, restaurants, convenience stores and non-traditional fresh food retailers the ilk of IKEA, and Costco are all in a fierce battle for the food dollar.

Denny's Three C's for Success

Cyber data and consumer discontent were not among the three C’s of success for Denny’s. However many times after a company experiences consumer discontent they step up in the minds-eye of the consumers to refocus, retool, and refresh.

Papa John's Understands Consumers Are Dynamic

Back in the day, I worked alongside Tim Glass, Ford Smith (Pet Smart founder) and Jim Brimhall. These men were co-founders of cyberslice.com, the company that signed Papa John's to become the first chain restaurant in the world to offer online ordering.