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Artists fight back after McDonald's co-opts their work

Topix - Fri, 2017-04-21 16:41

A group of street artists is threatening McDonald's with legal action after the chain featured shots of their art work in a recent promotional video. The video, called "McDonald's Presents the Vibe of Bushwick NY," was intended to advertise the fast food chain's New York Bagel Supreme in the Netherlands, where the new sandwich is making it's debut.

Categories: Today's Food News

Why multiunit leaders are like head coaches

Nation's Restaurant News - Fri, 2017-04-21 16:00

“Coaching is not doing, and it's not telling people what to do. It's guiding, questioning, prompting and encouraging forward movement. Most important, it's inspiring people to take ownership of their own careers.” —Simon Sinek

Some choose it, some lose it, many pursue it but never do it, most earn it and others never quite learn it. But no matter how they came to the role, there’s no denying that Multiunit Leaders — the manager of managers — are the linchpin to any successful foodservice brand.

A Multiunit Leader, or MUL, supervises dozens of unit managers, develops hundreds of leaders, shapes the experience of thousands of customers, and helps generate tens of millions of dollars in revenue, quarter after quarter, year after year, market after market, brand after brand. If a multiunit restaurant chain was a body, MULs are the brain, heart, spine and legs, keeping the enterprise focused, driven, alert, upright and moving in the right direction.

Despite the critical role MULs play in a brand’s success, the collective time, money and resources that many companies invest in annual Multiunit Leadership development is smaller than the period that ends this sentence. It’s high time to rethink the critical skills a Multunit Leader must master in the 21st century foodservice industry. And maybe Head Coach is a good place to start.

In professional sports, the Head Coach does not work alone. He or she oversees a team of assistant coaches who focus on specific team roles and responsibilities. In the NFL, the head coach supervises a group of assistant coaches who are responsible for a variety of specific disciplines, including strength and conditioning, offensive line, defensive line, quarterback, receiver, kicking, punting and special teams.

In professional baseball, the head coach is called a manager, but he or she also supervises a battery of position coaches responsible for the team’s hitting, running, fielding, pitching, base-stealing and fitness. Each coach is responsible for developing and executing a focused part of the game plan.

But a Head Coach, like an effective Area Director, is always focused on outcomes. They align preparation and talent, set a game plan in motion and execute a strategy based on targeted goals or competitive strength.

In the restaurant industry, there is a distinction. Unlike assistant coaches in sports, GMs at the unit level are not exclusively focused on just one specific aspect of the game. Like their titles imply, they are generalists. They’re responsible for every facet of the unit’s performance, including staffing, retention, service, sales, food safety, EBITDA and quality. And, naturally, they’re better at some skills than others. So the MUL’s responsibility doubles down as a Head Coach: They are the prime developers of the brand’s talent pipeline and bench strength. Ultimately, the MUL’s primary task is to constantly expand leadership capacity.

Some MULs are better teachers than others. The reason is that too many Multiunit Leaders are preoccupied by data onslaught, fixing problems or fighting fires. Not that MULs would necessarily spend all their time coaching our teams if these three distractions were removed from their lives. (But most of them say they would.) 

When confronted with common, or even uncommon, work challenges, most MULs prefer to simply fix the problem themselves and move on. Why? Because they learned the hard way that if you want something done right, you do it yourself. And when Multiunit Leaders are hard-pressed for time, they defer to the timeworn path of least resistance: do it yourself.

That path is well traveled, but it doesn’t lead to stronger teams. And it’s contrary to the MUL’s central purpose: They are hired to think, not to do. They are paid to manage the people who manage the problem, not the problem itself. 

Taking the time to coach and let managers make mistakes on the way takes time and patience. But, ironically, the more time you spend coaching your managers, as opposed to doing it yourself, the better they get at resolving problems and making progress. The better Head Coach you are, the closer you get to “MYTOP:” Multiplying Yourself Through Other People. As one of my first Area Directors told me, “If you don’t spend all your time training, you will spend all your time training.” A Zen parable if ever there was one.

Being a good coach is challenging. Being a great coach is difficult. Being the best coach ever is virtually impossible. Until you realize that coaching, like leadership, is always situational, it will be an elusive skill to master. Because of this, there is no one proven style of effective coaching, but there are proven coaching techniques that generate greater results. Here are three:

  • Informed intuition. Experienced MULs develop a sixth sense I call “informed intuition.” They know from past experience that if “this” occurs, then “that” is likely to happen next. They routinely collect and share best practices from their GMs, so their experience can help current and future leaders learn and grow both instinctively and intuitively.
  • Align instruction to strategic clarity. A great Head Coach expresses complex ideas or targeted goals in a clear, concise and timely manner. They inspire short-term goal achievement through clarity and repetition. MULs should identify the specific resources, metrics and action steps needed to accomplish team objectives and help eliminate roadblocks or obstacles so that progress is not impeded.
  • Continuous Improvement. The best Head Coaches apply constant, gentle, daily pressure to improve. It's not about always being the best; it's about being better than you were yesterday.

The reason that exemplary Head Coaches are rare in business or in sports is because it takes more patience than we’re usually willing to offer, more time than we’re normally willing to commit and more talent than we’re usually willing to develop in ourselves. But Multiunit Leaders don’t really have a choice; coaching is a pay-me-now or pay-me-later proposition.

Jim Sullivan is a popular speaker at restaurant leadership conferences worldwide. He’s the author of the bestselling books Multiunit Leadership and Fundamentals. You can access his apps, videos, podcasts and training catalog at, and follow him on YouTube, LinkedIn and Twitter @Sullivision.

Facebook Takes Another Swipe at Snapchat with Frame and AR Studios

Small Business Trends - Fri, 2017-04-21 15:30

If you’ve used platforms like Snapchat or Instagram Stories, you’re likely already familiar with the concept of adding frames or augmented reality filters to photos or video clips. But now, Facebook (NASDAQ:FB) is putting a new spin on that idea — by putting it in users’ hands.

The new frame and AR studios from Facebook allow developers to come up with their own unique frames or augmented reality filters that they can use or make available to others on the platform.

Business Uses of the New Facebook Frame and AR Studios

For businesses, this technology has many potential uses. Brands are already finding that similar features on Snapchat and Instagram Stories can help their content seem more fun and accessible to followers. And now that developers can create their own masks and added effects for the platform, it gives businesses the potential to create content that’s even more personalized.

For example, if you have a gaming company, you could potentially create masks that resemble some of the game’s characters to promote an upcoming release. Or if you’re a makeup brand, you could create filters intended to show off some new shades.

For artists and developers, the new platform could even present the opportunity for a whole new income stream to work with clients or show off your skills.

Just submitted a Brighton lens in Facebook Frame Studio with artwork by @danmackey87 @11RugbyRoad. Keep an eye out for it in Facebook! #f8

— James (@jamesdevonport) April 19, 2017

Submitted my first frame using Facebook’s new Frame Studio

— Tim Peterson (@petersontee) April 18, 2017

Facebook is one-upping Snapchat by releasing Frame Studio—a place to create shareable filters.

— Maria Chong (@mariachong) April 18, 2017

Facebook’s Frame Studio for making your own image filters is now open. Who wants an #Omnibang?

— Josh Constine (@JoshConstine) April 18, 2017

Image: Facebook

This article, "Facebook Takes Another Swipe at Snapchat with Frame and AR Studios" was first published on Small Business Trends

Mazda names chief marketing officer for U.S.

AutoNews - Fri, 2017-04-21 15:22
Mazda North American Operations appointed Dino Bernacchi to its newly created chief marketing officer position for U.S. operations.
Categories: Latest News

Going For Greener Pastures

Hotel Interactive - Fri, 2017-04-21 15:08
Golf Resorts Need To Renovate To Keep Up With Guest Expectations

Rob Lowe Is Your New Colonel Sanders in New KFC Ad: "We Will Lick Our Fingers Good!"

Topix - Fri, 2017-04-21 14:18

The West Wing and Parks and Recreation alum, who famously spoofed himself in a series of DirecTV ad in 2015, continues his commercial acting career by being the new face of KFC. Lowe plays Sanders, known for his white hair, mustache and goatee and wire-rimmed glasses, in a new campaign promoting the fast food giant's new Zinger spicy chicken sandwich - a "100 percent chicken breast filet, double hand-breaded and fried to a golden brown by trained cooks in every KFC kitchen, and served with lettuce and Colonel's mayonnaise on a toasted sesame seed bun."

Categories: Today's Food News

Limited-service restaurants take mindful approach

SmartBrief - Fri, 2017-04-21 14:08
Some limited-service franchise restaurants are embracing a "mindful" approach to dining that focuses on wholesome ingredients -More
Categories: Latest News

Evolution, record earnings mark extended-stay sector

SmartBrief - Fri, 2017-04-21 14:08
Extended-stay hotels continue to gain in popularity and are adapting to a changing clientele that often books for shorter per -More
Categories: Latest News

BoConcept plans Houston expansion

SmartBrief - Fri, 2017-04-21 14:08
BoConcept, a furniture franchise based in Denmark, has announced plans to re-enter the Houston market.  -More
Categories: Latest News

How to create a great work environment

SmartBrief - Fri, 2017-04-21 14:08
Positive work experiences have been tied to increased levels of discretionary effort.  -More
Categories: Latest News

Being driven by fear will never be enough

SmartBrief - Fri, 2017-04-21 14:08
Are you driving your accomplishments or is fear compelling your actions, asks Mark Youngblood.  -More
Categories: Latest News

Retailers turn to chatbots to enable digital orders

SmartBrief - Fri, 2017-04-21 14:08
MasterCard has partnered with Subway, Cheesecake Factory and online grocer FreshDirect to launch Facebook Messenger chatbots  -More
Categories: Latest News

Hotel investment booms in Canada

SmartBrief - Fri, 2017-04-21 14:08
Hotel transactions in Canada hit $4.1 billion in 2016, up from $2.2 billion the previous year.  -More
Categories: Latest News

2017 Franchise Business Ops Webinar Series

SmartBrief - Fri, 2017-04-21 14:08
Earn 150 CFE Education credits by participating in this five-webinar series on May 9, 11, 16, 18 and 23.
Categories: Latest News

Foundation makes website change

SmartBrief - Fri, 2017-04-21 14:08
Effective today, is moving to a new home.
Categories: Latest News

Administration aims for tax overhaul by year's end, Mnuchin says

SmartBrief - Fri, 2017-04-21 14:08
The Trump administration is working to finish an overhaul of US tax law by the end of the year, Treasury Secretary Steven Mnu -More
Categories: Latest News

Some restaurant owners concerned by calorie-labeling rule

SmartBrief - Fri, 2017-04-21 14:08
Complying with a new calorie-labeling regulation could be costly for franchisees, says Chris Reisch, who owns 10 Domino's loc -More
Categories: Latest News